Privacy Policy

1. What We Collect

Personal Information

Names, contact details, ABNs, licences, insurance details, job descriptions, payment details, ratings.

Sensitive Information

Only if required for safety compliance (e.g., health data under WHS), with explicit consent.

2. How We Collect

From you

During sign-up, job posts, applications, ratings, and platform interactions.

Automatically

Device data, IP address, usage logs for security and improvements.

From others

Stripe (for payments), Australian Business Registry (for ABN verification), insurance verification providers.

3. How We Use Your Information

• To operate the Platform (matching, contracts, payments, ratings)
• To verify compliance (ABNs, insurance, safety)
• To improve services through anonymised analytics
• For marketing updates, only with your opt-in consent

4. Who We Share With

Other users

Limited details required for jobs (e.g., contact details after a match, ratings for profiles).

Service providers

Stripe for payments, subject to confidentiality obligations.

Regulators

If legally required (ATO, SafeWork NSW, OAIC).

Overseas

None without safeguards (e.g., contractual clauses, equivalent protections).

5. Storage & Security

Data Location

Data stored securely in Australia.

Retention Periods

• Tax/payment records: 7 years
• Job data: 2 years
• Other data: Deleted after 12 months of inactivity

Security & Breaches

Encryption, access controls. If a notifiable data breach occurs, users and OAIC will be notified as required by law.

6. Your Rights

Access/Correction

Request via admin@rateright.com.au (response within 24 business hours, Mon–Fri, 9am–5pm AEST).

Complaints

Contact RateRight first. If unresolved, escalate to the OAIC (oaic.gov.au, 1300 363 992).

7. Changes

We may update this Privacy Policy and will notify users via email or platform notice.