1. Information We Collect
We collect information you provide when creating an account and using the Platform:
- Name, email address, and phone number
- ABN and company details (contractors)
- Trade, experience, certifications, and availability (workers)
- Location (suburb/area) for job matching
- Voice recordings (if you use voice input features)
- Payment information (processed by Stripe)
2. How We Use Your Information
- To create and manage your account
- To match workers with relevant job opportunities
- To process payments for hiring fees
- To generate AI-powered profiles and suggestions
- To send notifications about matches and hires
- To improve our services
3. AI and Voice Data
We use AI services (OpenAI) to generate profile content and transcribe voice recordings. Voice recordings are processed in real-time and are not permanently stored. AI-generated content is stored as part of your profile.
4. Data Sharing
We share your information with:
- Other users (your profile is visible to contractors/workers on the Platform)
- Stripe (for payment processing)
- OpenAI (for AI features — voice transcription and profile generation)
- Supabase (our database and authentication provider)
We do not sell your personal information to third parties.
5. Data Security
We use industry-standard security measures including encryption, secure authentication, and access controls to protect your data. All data is stored in secure cloud infrastructure.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
7. Cookies
We use essential cookies for authentication and security (CSRF protection). We do not use tracking or advertising cookies.
8. Contact
For privacy enquiries, contact us at privacy@rateright.com.au.